- By My Soul Market Manager
- |
- AI Chatbot News
- |
Zendesk vs Intercom: Which Solution to Choose in 2024?
The more expensive Intercom plans offer AI-powered content cues, triage, and conversation insights. In the category of customer support, Zendesk appears to be just slightly better than Intercom based on the availability of regular service and response times. However, it is possible Intercom’s support is superior at the premium level. NovoChat, on the other hand, is great for businesses that primarily engage with their clients through messaging apps.