My Soul Market wants its customers to have the best online experience for quality products that is with most reasonable prices. We want you to feel your shopping like breeze without any hassle. We also bring the products that are affordable to our customers. For this reason, we try to give our customers great deals, but even more than that, we want to provide our customers with options from an expansive inventory of all products. We are customer oriented business and the prime goal to make our customer happy! We always work with our customers!
Mysoul market is a Global organisation
we want to provide our customers with options from an expansive inventory of all products. We are customer oriented business and the prime goal to make our customer happy! All over the world
Currently we are established only in USA and we are extending our Empire.
1.1 All products we sell are genuine and supplied by the brand owners, manufacturers or authorized US distributors.1.2 We take every care to ensure that the product images, description and specification of each product listed on the Website are accurate. However, although the colors in images on Website are a close representation a slight difference may occur in the actual product you receive.1.3 By submitting an order to us through our Website, you confirm that you are the person referred to in your billing details and all of your details are valid and correct
2. Acceptance of an order
2.1 If an order contains both in stock and out of stock product, the in stock products will be dispatched initially and the out of stock will follow once we have received stock. If your order one product line and the full quantity of that product line is not in stock, the whole order will be held until the full quantity will be dispatched to you.
2.2 If you order an out of stock item and then we are informed that the supplier has since discontinued the item, we will contact you to inform you of this and let you know if any replacement products are available.
2.3 Non-acceptance of an order may be the result of one of the following reasons.
- Our inability to obtain authorization for your payment.
- The identification of a pricing or product listing error.
- Failure to meet the eligibility to order set out in the Terms and Conditions.
2.4 Shortly after you place an order through the Website, an order confirmation email will be sent to you acknowledging the exact details of your order.
2.5 Acceptance of an order placed by you online and the completion of the contract between My soul Market and Yourself will take place once your order has been dispatched, unless your order has been cancelled in accordance with the order cancellation instructions set out below.
- Our Customer Service Team is available: Monday – Friday – 9am-7pm EST
- Please call 1-702-613-1162
2.6 A member of our Customer Service Team will be happy to help you place an order, advise you on our range of products or help you with any query you may have in relation to our products or order you have placed.
2.7 Orders will be confirmed on receipt of the complete payment and an email confirmation will be sent if an email address is provided in the postal order form.
2.8 Orders will only be accepted once payment has cleared into our bank account, depending on the method this can take up to 30 days from receipt of the postal order form
2.9 Once the order has been accepted it will be dispatched within 2 to 3 working days providing the items ordered are in stock.
2.10 When an order is placed using credit/ debit card for payment, we request pre-authorization for the value of the order from your card issuer to ensure that the funds are available. This remains a pre-authorization until the products are dispatched when we take payment for the dispatched products. We only settle payment for products that we dispatch and we have found that some card companies may show the initial request and the later charge as two separate entries, please be assured that we only charge your card for the products that we dispatch any “duplicate” charge will only be temporary and will shortly disappear.
3.Order cancellation and amendments
3.1 If you wish to cancel your order please contact our Customer Service Team immediately by telephone -Monday –
Friday – 9am-7pm
Sunday – 11am-7pm. Please call 1-702-613-1162 or by email: Customer@pekks.com including URGENT in the subject line along with your order number and cancellation reason.
3.2 It may not be possible to cancel your order before dispatch we endeavor to process orders within 30 minutes of confirmation. If your order has already been dispatched please contact customer service at 7026131162 for the RMA issue and approval within 30 days of purchase to the address:
My Soul Market
2550 Chandler Ave, Unit # 43,
Las Vegas, NV 89120
Make sure you enclose your order number and reason for return in the parcel. Further details regarding returns are set out in our returns policy
3.4 If the incorrect details are provided on an order before it is processed we are unable to process any claims for non-delivery of the order.
4.Returns and Delivery issue policy
4.1 Unwanted products may be returned for a refund, please return them in their original condition, unopened and in the original packaging, with all tamper-resistant seals and any cellophane intact.
4.2 Unwanted items should be returned with your order number and reason for return to:
My Soul Market
2550 Chandler Ave, Unit # 43,
Las Vegas, NV 89120
4.3 If a product is returned that is not in its original condition, unopened and in the original packaging, with all tamper-resistant seals and any cellophane intact then we will not be able to process a refund or replacement for the item for hygiene reasons and it will be returned to you with the redelivery charge being paid by yourself
4.4 Refunds for unwanted items will not include the cost of delivery or return postage.
4.5 Postage and other returns costs are the customer’s responsibility except in the case of damaged, faulty or incorrectly supplied products.
4.6 Refunds will be made back on to the original method of payment.
4.7 When returning goods where you have received a discount or special offer, that offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly.
4.8 Any damaged orders, missing products or order related issues must be reported to our Customer Service Team within 7 days of delivery of the order. Any claims made outside of the time frame will not be accepted.We do our best to package items securely, in the unlikely your products arrive damaged, please retain the damaged items as we will require evidence of the damage that has occurred and may require them to be returned.
4.9 We aim to process all returns within 7 days of receipt, if a refund is issued this should then clear back on to the original method of payment within 5 working days.
5.1 We are a US based company, all of our products are priced in Doller .
5.2 We accept payment by the following credit and debit cards:
- Discovery – USD only
- We also accept orders via Paypal through the Website
5.3 We cannot guarantee the security of data you send us by email. As such please do not send us any card details for payment via email.
5.4 We do not accept payment via cheques, postal orders and international money orders on orders through the Website or via the telephone
6.1 All prices shown on the Website are in USD and are inclusive of VAT, where applicable. Prices may change and promotions may be withdrawn or altered at any time.
6.2 Although we do our utmost to ensure all prices shown on our Website are accurate, errors may occasionally occur. If we discover an error in the price of a product you have ordered, we will contact you as soon as possible. If we do not receive a response to our contact within 7 days we may consider your order, in respect to the incorrectly priced item as cancelled.
7.Product listings and stock levels
7.1 We take every care to ensure that the product images, description and specification of each product listed on the Website are accurate. However, there are occasions where a products packaging may be updated and a brand has not informed us, in this case please contact our Customer Service Team to inform us of the error so that it can be resolved as soon as possible.
7.2 Although we do our utmost to ensure all prices shown on our Website are accurate, errors may occasionally occur. If we discover an error in the price of a product you have ordered, we will contact you as soon as possible. If we do not receive a response to our contact within 7 days we may consider your order, in respect to the incorrectly priced item as cancelled.
7.3 All stock levels shown on the Website are live from our warehouse, however on rare occasions there may be errors in the warehouse, on these occasions we will contact you to inform you of the issue and any delay that may occur.
Shipping and handling charges are a flat rate of $5.99* for all orders using Standard Shipping and FREE for orders over $49* within the continental 48 U.S. only, excluding Alaska, Hawaii, U.S. Territories, and P.O. boxes, but not APO, FPO, or DPO addresses) or an export country
9 My Soul Market.com – The Website
9.1 We may change the Website and correct or update information including product details on it, or amend this Terms and Conditions at any time without notice.
9.2You may access and use the Website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices you may:Retrieve and display the content of the Website on a screen.
9.3 Print copies of the content on the Website for your own personal use, as well storing the content in an electronic form.
9.4 This Website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this Website, is our property or that of our suppliers and is protected by copyright, trademarks, database rights and other intellectual property rights.
Your privacy is of the utmost importance to us. Any of the personal details you provide will only use by My soul Market and our delivery partners to ensure that we delivery an excellent service to you, and to process and deliver your order in the most efficient way.
Communications by telephone may be recorded for the purposes of monitoring our customer service standards, training and for security purposes.