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Welcome to My Soul Market. This Privacy Policy applies to the information we collect about you when you use our webSite www.mysoulmarket.com or when you otherwise interact with us, including through our customer service channels. If you have any questions about this Privacy Policy, please contact us at www.mysoulmarket.com/contact-us/ You can jump to specific areas of this Privacy Policy by clicking on the links below, or you can read on for the full Privacy Policy Below:
  • Information We Collect
  • How We Use the Information We Collect
  • How We May Share the Information We Collect
  • Accessing and Updating Your Information
  • Cookies and Tracking Tools
  • EEA Residents
  • International
  • California Residents
  • Notification of Changes to Privacy Policy
  • Contact Us
Information We Collect You may choose to provide us with Information in a variety of ways. For example, you may provide information to us when you place an online order, sign up for our marketing emails, create an account or submit a question through our Contact Us page or Professional Support Section. The types of information we collect about you include your name, email address, physical address, payment method information, billing and shipping address, phone number, birthday, demographic information and any other information you choose to provide. We also collect information about you from others, such as when a user enters your name and email address in our Refer a Friend form. In addition, we automatically collect information about you when you visit the Site (“Usage Information”), including your IP address, browser type and domain name, the date/time and length of your visit, the functions you used and content you viewed, the number of times you visit and/or purchase from the Site, the items you place in your shopping cart, the web pages you visited before and after visiting the Site and other information collected through cookies and other tracking tools (Please see the section titled “Cookies and Tracking Tools” for more information). How We Use the Information We Collect We use the information we collect, for the purposes described in this Privacy Policy. First and foremost, we use the information we collect to create, maintain and improve our Site, products and services. We also use the information we collect to:  Customize your experience on the Site  Perform data analysis, identify usage trends and improve our products and services, including the Site  Provide our products and services, including fulfilling your product orders  Respond to your requests or inquiries and provide customer support  Contact you about programs, products, or services that we believe may be of interest to you, including new product or service announcements, savings or discount programs, special offers from other companies or other promotional offers  Conduct market research, surveys and similar inquiries to help us understand trends and customer needs across product categories or customer groups  Alert you about a product safety announcement or recall or correction of an offer, promotion, or advertisement  Enhance the security of our Site and services  Monitor and prevent fraud, and Enforce our Terms of Use and other policies How We May Share the Information We Collect We won’t disclose information we collect about you to anyone outside of My Soul Market, except in the following circumstances. Service Providers: We disclose information to third-party service providers that we engage to provide us and you with various services (“Providers”). Examples of Providers include data analysis firms, credit card processing companies, companies that help fulfill your orders, website hosting providers, fraud detection and identity verification services, customer service, e-mail and SMS vendors, auditing firms and other providers. Providers also include any co-promotion partners with which we jointly develop or market products or services. Some Providers may collect information on our behalf or through your use of the Site. Affliliates: We may share information we collect about you with legal entities in the My Soul Market family of companies for purposes and uses that are consistent with this Privacy Policy. Corporate Transactions: We may disclose information we collect about you to third parties as part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of some or all of our assets, including in the context of bankruptcy proceedings. In Compliance with Law: In addition, we may disclo:se your information we collect about you as we deem necessary or appropriate: (1) comply with applicable law; (2) respond to requests from governmental authorities, including those outside your country of residence; (3) comply with subpoenas and other legal processes; (4) pursue available remedies or limit damages we may sustain; (5) protect our operations, rights or properties and those of our affiliates; and (6) enforce our Terms of Use and other applicable policies. Aggregate or De-Identified: We may aggregate your information we collect about you with that of other individuals, or otherwise de-identify the information we collect about you, and share that aggregated or de-identified data with third parties, but only in a form in which the information can no longer be used to identify you as an individual. Consent: We may also share personal data with third parties when we have your consent to do so. Accessing and Updating Your Information You may always manage, update and correct the information you provide as part of your online account by logging into your user account. Alternatively, you may contact us to request that it be updated by using the information set forth in the Contact Us section below. Cookies and Tracking Tools Tools: We use cookies, web beacons and similar tracking technologies (“Tools”), including those provided by other companies, which collect and track information about you and your activities online over time and across different websites and online services. For more information about our use of cookies and how to disable them, please see our Cookie Policy. EEA Residents If you are a resident of the EEA, you have certain rights and protections under the law regarding our processing of your personal data. Please see the sections below for more details.
  • Legal Basis for Processing We will only process personal data about you in the following situations:  As necessary to perform our responsibilities under our contract with you. For example, by processing your order and delivering the products you purchase.  When we have a legitimate interesting processing your personal data. For example, to communicate with you about changes to our Site or legal documents, to prevent fraud, or to provide, protect and improve our products and services.  If we request your consent to a specific processing activity, and you provide your consent in the manner indicated.  In some cases, processing will be necessary for compliance with a legal obligation, such as response to legal process requests.
Data Subject Requests You have the right to access personal data we hold about you and to ask that this data be corrected. In certain cases, you may also have the right to request that we erase data we are processing or to restrict or object to certain of our processing activities. You may also have the right to request that we provide you with the personal data you have provided us in a portable form for transmission to another controller’s service. If you would like to exercise an of these rights, you may contact us as indicated below. Data Retention We store the information we collect about you for as long as is necessary for the purpose for which we originally collected it. We may retain certain information for legitimate business purpose or as required by law. Questions or Complaints If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: http://ec.europa.eu/newsroom/article29/news-overview.cfm International We do not ship internationally. California Residents Under California law, California residents may request a list of all third parties to whom we have disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and would like to receive such a list, please send us an email through the contact form (https://www.mysoulmarket.com/contact-us form ) as your name, street address, city, state, and zip code. Please provide enough information for us to determine if you are a California resident. Please note that we will not accept requests via the telephone or by facsimile, and we are not responsible for notices that are not labeled or sent properly or that do not have complete information. Notification of Changes to Privacy Policy We reserve the right to change, modify or amend this Privacy Policy from time to time. Whenever we change our Privacy Policy, we will post a notice on this Site indicating that a new version is available. In some cases, we may provide you with additional notice, such as through a banner notice on our Site or an email. Contact Us If you have any questions about this privacy statement, the practices of this Site, or your dealings with My Soul Market, please contact: mysoulmarket.com, Customer Service, Phone: 702-613-1162 or Or send us e mail or use the “WebSite Feedback” link on the bottom of every page.